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Case Study

Certification for Magnesita

Magnesita Refractories SA is a company dedicated to mining, production and supply of an extensive line of refractory materials. The products are used mainly for the steel, cement and glass industries. The industrial activities of the company began in 1940, soon after the discovery of magnesite deposits in Brumado, state of Bahia in Brazil.

Today the company operates industrial and mining sites in Brazil, Germany, China, France, Belgium, Taiwan and Argentina. The company has the largest share of the refractories market in Brazil and South America and exports to more than 70 countries around the world.

Refractory Bricks

The challenge

Magnesita decided to implement a Quality Management System in 1990. Certification was seen as crucial to the business; the strategy of the implementation and future certification of the QMS would be used to both find opportunities for synergies among product and business areas and to foster changes in the way the company performed, both in processes and results.

What we delivered

Lucideon's audits took Magnesita to a new level of understanding about how the Quality Management System could help its services and products and led them to question which processes were actually adding value to the company. The process-approach line of auditing was fully absorbed by Magnesita's and has been used as a tool for continuous improvement of company practices.

Value to the client

The company was first audited and certified by Lucideon in 1994. Since then, it has extended its certification process to other units in Brazil and Argentina and has developed additional management systems, such as environmental and, more recently, health and safety. The resulting number of certificates obtained demonstrates Magnesita's commitment to systematic planning and implementation of actions and strategies that has helped and will help the company in the competitive global marketplace.