Lucideon is a commercial company, and it aims to serve a wide range of industries for materials testing, consultancy, training and other services.
It has professional indemnity insurance, as required by law, to cover for any mistakes that it might make.
However, this insurance does not allow the organisation to work directly on behalf of the consumer, or to provide services to individuals.

This is because if a member of the public, for whom we have no knowledge of their background, technical experience, or expertise, were to receive consultancy, training, or a test report, and interpret any of the provided information incorrectly, possibly due to a lack of expertise, an accident or problem could arise due to this misinterpretation. It is for this reason that we are insured only to work with other companies and organisations.

The only route for us to engage with the public, in a commercial manner, is via the instructions of a solicitor, acting for that member of the public.

We apologise if this causes inconvenience, but we are sure that you can understand our constraints.

In many instances, Citizens Advice Bureau; public health laboratories of local/district councils and/or the Health and Safety Executive laboratories can provide advice, guidance and support. Their professional arrangements are less restrictive.

Thank you for your understanding.